Gina was beyond helpful in our whole puppy purchasing experience! She called, texted, emailed, and FaceTimed us before we even picked out a puppy. And then once we had picked one she kept us in the loop with updates and pictures. Since we were in a different state it was a little worrisome as to what was happening on their end. But Gina made us feel so comfortable and like we knew what was happening with our puppy the whole time. We definitely would buy through them again, and are just in love with our cavapoo puppy!